Privacy Policy

At Gala Spins, we are committed to protecting your personal data and ensuring that you have a safe and enjoyable experience on our platform.

What Personal Information May Be Collected

We may collect certain types of personal information when you register with us or use our services. This can include:

Your name and contact details
Date of birth and age verification (to comply with regulatory requirements)
Device and browser information to improve your user experience

Account Registration Information

When registering an account, we ask for your name, email address, and date of birth to verify your identity and ensure that you are eligible to use our services. We also collect IP addresses and device details for security purposes.

Device and Browser Information

We may collect information about the devices and browsers you use to access our platform. This includes:

Device type (e.g., mobile, tablet, or desktop)
Operating system version
Browser type and version
Screen resolution

This information helps us improve your user experience by adapting our platform to work with a range of different devices.

Usage Analytics and Behavioural Data

We collect data about how you use our services, including:

Log-in details (date, time, frequency)
Game history (games played, stakes, wins/losses)
Time spent on site or using mobile app

This information is used to improve the performance of our platform, tailor content and advertising, and reduce spam.

Cookies and Tracking Technologies

Our platform uses cookies and tracking technologies to:

Improve user experience by remembering your preferences
Track usage analytics for optimisation purposes
Display relevant marketing messages (more on this below)

You can adjust your cookie settings in your browser or mobile device. For more information, see our Cookie Policy.

Communication Preferences

When you provide us with contact details, we want to ensure that you only receive communications from us that are relevant and useful. You have the option to opt-out of:

Promotional emails
SMS marketing messages
Push notifications on your mobile device

If you'd like to adjust your communication preferences at any point, please use the links provided in our emails or message us directly.

Data Storage and Retention

We store data securely in compliance with regulatory requirements. Data retention periods vary depending on purpose:

Log-in records are retained for 30 days
Usage analytics is anonymised after 90 days
Customer account information will be stored until you request deletion

Security and Account Protection

Your security and the integrity of our platform are top priorities for us. We implement industry-standard measures to protect your personal data:

All communication with Gala Spins servers is encrypted (SSL/TLS)
Strong passwords are required, and you're encouraged to change them regularly
Two-factor authentication (2FA) may be introduced as a security feature

User Rights

As a registered user of our platform, you have the following rights regarding your personal data:

The right to access and correct any information we hold about you
The right to request deletion or restriction of processing
The right to object to direct marketing communications
The right to complain to regulatory bodies (e.g., Data Protection Authority)

If you'd like to exercise these rights, please use the "Contact Us" page or email our data protection team directly.

Third-Party Services

We partner with reputable third-party suppliers for services such as:

Game providers and aggregators
Payment processors (for non-financial transactions)
Analytics providers

These partners are vetted to ensure they meet high standards of security, reliability, and transparency. For more information on these integrations, contact our data protection team.

Platform Monitoring

For the safety and fairness of all users:

Our platform is monitored for suspicious activity (e.g., potential cheating or money laundering)
Technical logs are kept for operational diagnostics
Analytics reports help identify areas requiring improvement

We use this data to prevent fraud, improve your user experience, and maintain compliance with regulatory requirements.

Session Management

To protect account security:

Session time-outs occur if you're inactive for extended periods (e.g., 10 minutes)
Re-authentication may be required after such a session timeout
Password resets are also triggered by infrequent log-in activity

By following this Privacy Policy and adhering to best practices, we commit to maintaining a secure platform that prioritises your protection.

Changes

If our privacy policies change or evolve over time (e.g., due to new regulations), you'll be notified via in-platform announcements, emails, or postal mail.